BAREFOOT AND BLONDE jewellery purchases from our online store (located at www.barefootandblonde.com only) come with a 3 month warranty. This warranty is effective from the date of purchase and covers only manufacturing faults and defects in materials. We will offer a repair or replacement once the item has been proven by our team to be deemed faulty.
This warranty does not cover loss, accidental breakage and general wear and tear. General wear and tear includes tarnishing and fading of plated jewellery (noted on product pages)
Please see our jewellery care page for tips on keeping your BAREFOOT AND BLONDE pieces looking their best!
Any repairs requested after the offered 3 month warranty period will incur a fee and are subject to the discretion of our jewellery repairs team. Repairs required after this date are considered a result of general wear and tear and will not be covered under warranty.
Proof of purchase is required for all warranty claims (including gift receipts).
FAULTY ITEMS AND REPAIRS
All jewellery is quality checked by our team, in addition to our dispatch team. However, from time to time (and because we are human), there may be a rare fault. If you have received a faulty product, we will be happy to offer a replacement if the product was purchased within 3 months. To notify us of the fault, please contact us and include the below information:
- Your order # or proof of purchase details
- Your full name (on invoice)
- A photo of the fault along with a brief description
CUSTOM, MADE-TO-ORDER AND BESPOKE
All jewellery that is made-to-order (including size adjustments, stone changes etc), custom and bespoke pieces are not eligible for return or exchange.
All sale and/or clearance pieces are not eligible for return/exchange/warranty and are deemed final sale at time of purchase.